Mar
12
Are Your Customer Service Skills Up To Par?
By
Are your customer service skills up to par? Well are they? Have you analysed your customer service skills to ensure that they are? The MOST important thing you can do for your business is to offer consistent outstanding customer service. Why? Without it, your customers will not keep coming back, they won’t offer word of mouth support for you and ultimately your business will not flourish. Read on to see how just implementing a few small things can be really effective in retaining your existing customer base and to have those customers tell others about you. Read more here….











2 Comments
March 12th, 2007 at 11:17 am
Thanks Kylie – sometimes we need a reminder as to who we are in business for in the first place.
March 13th, 2007 at 7:18 pm
I agree Michelle, we sometimes need a friendly reminder. Kylie, if you or your readers are interested in a great, easy to read book, then check out “Raving Fans: A Revolutionary Approach to Customer Service” by Ken Blanchard and Sheldon Bowles. The book is a fun but powerful story about customer services. Other books written in the same style that don’t *just* focus on customer service are “Fish! Tales”, “Who Moved my Cheese”, and “Gung Ho”.